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QSIC
2005
IEEE
15 years 3 months ago
A Preliminary Evaluation of Software Inspection Tools, with the DESMET Method
Software inspections are established means of ensuring quality in software engineering. The traditional paper-based inspections are considered too laborious for widespread usage, ...
Henrik Hedberg, Jouni Lappalainen
CSCW
2002
ACM
14 years 9 months ago
Activity Theory and System Design: A View from the Trenches
An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
FLAIRS
2003
14 years 11 months ago
Lessons Learned using CBR for Customer Support
Three CBR systems were created to improve customer support at General Electric Appliances. The first tool helped call takers answer customers’ questions by using a case base of ...
William Cheetham
SCSC
2007
14 years 11 months ago
Virtual prototyping as a mechanism for simulation-based design
The concepts of simulation based design and simulation as specification require support from appropriate computing tools. The Virtual Test Bed software continues to evolve to prov...
Roger Dougal, Blake Langland, Antonello Monti
CHI
2007
ACM
15 years 10 months ago
Supporting design studio culture in HCI
Extended Abstract: Supporting Design Studio Culture in HCI The workshop considers the needs and possibilities for integrating design studio culture within the research, education,...
Eli Blevis, Youn-Kyung Lim, Erik Stolterman, Trace...