Software inspections are established means of ensuring quality in software engineering. The traditional paper-based inspections are considered too laborious for widespread usage, ...
An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
Three CBR systems were created to improve customer support at General Electric Appliances. The first tool helped call takers answer customers’ questions by using a case base of ...
The concepts of simulation based design and simulation as specification require support from appropriate computing tools. The Virtual Test Bed software continues to evolve to prov...
Extended Abstract: Supporting Design Studio Culture in HCI The workshop considers the needs and possibilities for integrating design studio culture within the research, education,...
Eli Blevis, Youn-Kyung Lim, Erik Stolterman, Trace...