In recent years, Software-as-a-Service (SaaS) is gaining momentum with more and more successful adoptions. Several companies including some well known names have embraced this new...
Abstract. The collaborative creation of value is the central tenet of services science. In particular, then, the quality of a service encounter would depend on the mutual expectati...
The goal of process mining is to discover process models from event logs. However, for processes that are not well structured and have a lot of diverse behavior, existing process m...
The web services technology provides an approach for developing distributed applications by using simple and well defined interfaces. Due to the flexibility of this architecture, ...
Jim Lau, Lau Cheuk Lung, Joni da Silva Fraga, Giul...
Resource allocation in database management systems is a performance management process in which an autonomic DBMS makes resource allocation decisions based on properties like work...
Mingyi Zhang, Patrick Martin, Wendy Powley, Paul B...