Service Level Agreements (SLAs) define the level of service that a service provider must deliver. An SLA is a contract between service provider and consumer, and includes appropri...
Tony Chau, Vinod Muthusamy, Hans-Arno Jacobsen, El...
Currently, service-oriented computing is mainly technology-driven. Most developments focus on the technology that enables enterprises to describe, publish and compose application ...
Dick A. C. Quartel, Remco M. Dijkman, Marten van S...
Workflow systems are an emerging technology which have become increasingly important in the drive for business to provide better services and increase productivity. Intuitively, w...
The workflow models have been essentially operation-centric for many years, ignoring almost completely the data aspects. Recently, a new paradigm of data-centric workflows, call...
Bogdan Marinoiu, Serge Abiteboul, Pierre Bourhis, ...
— Change management is one of the most critical processes in IT management. Some of the reasons are the sheer number of changes and the difficulty of evaluating the impact of cha...