Process reference models play an important role for the alignment and configuration of commercial off-the-shelf Enterprise Systems to requirements of an organization. Recently, Co...
Jan Mendling, Jan Recker, Michael Rosemann, Wil M....
The availability of large, heterogeneous repositories of electronic documents is increasing rapidly, and the need for flexible, sophisticated document manipulation tools is growi...
Floriana Esposito, Stefano Ferilli, Teresa Maria A...
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
TCP/IP has recently taken promising steps toward being a viable communication architecture for networked sensor nodes. Furthermore, the use of Bluetooth can enable a wide range of ...
As the interest in using policy-based approaches for systems management grows, it is becoming increasingly important to develop methods for performing analysis and refinement of p...
Arosha K. Bandara, Emil Lupu, Jonathan D. Moffett,...