Following and understanding discussions on mailing lists is a prevalent task for executives and policy makers in order to get an impression of one’s company image. However, exist...
Collaboration Engineering is an emerging discipline to design and deploy collaboration processes and technologies for repeatable tasks performed by groups. This paper documents th...
Robert J. Harder, Jean M. Keeter, Bryan W. Woodcoc...
The Web is rapidly becoming the platform through which many companies deliver services to businesses and individual customers. E-Services are typically delivered point-to-point; h...
Cloud computing allows the use of Internet-based services to support business processes and rental of IT-services on a utility-like basis. It offers a concentration of resources bu...
Rohit Ranchal, Bharat K. Bhargava, Lotfi Ben Othma...
Enterprise IT environments are complex: business applications rely on distributed middleware running on diverse hardware with components depending on each other in many unexpected...
Nikolai Joukov, Murthy V. Devarakonda, Kostas Mago...