Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to fi...
Shenghuo Zhu, Tao Li, Zhiyuan Chen, Dingding Wang,...
Open Source Software (OSS) has made great strides toward mainstream acceptance over the past two years. However, many IT managers, both in business and academia, are still cautiou...
Mike Davis, Will O'Donovan, John Fritz, Carlisle C...
Business processes that span organizational borders describe the interaction between multiple parties working towards a common objective. They also express business rules that gov...
Alexander Lazovik, Marco Aiello, Mike P. Papazoglo...
In this paper we present a novel probabilistic protocol for path discovery in Mobile Ad Hoc Networks (MANETs). The protocol implements what we call a polarized gossiping algorithm...
—Network aware multimedia delivery applications are a class of applications that provide certain level of quality of service (QoS) guarantees to end users while not assuming unde...