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» Transactional Service Level Agreement
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85
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FGCS
2008
85views more  FGCS 2008»
15 years 1 months ago
Optimal precomputation for mapping service level agreements in grid computing
Qin Liu, Xiaohua Jia, Chanle Wu
CONCURRENCY
2007
67views more  CONCURRENCY 2007»
15 years 1 months ago
Towards increased expressiveness in service level agreements
Viktor Yarmolenko, Rizos Sakellariou
MANSCI
2008
62views more  MANSCI 2008»
15 years 1 months ago
Service-Level Agreements in Call Centers: Perils and Prescriptions
A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...
Joseph M. Milner, Tava Lennon Olsen
84
Voted
MSOM
2008
56views more  MSOM 2008»
15 years 1 months ago
Inventory Service-Level Agreements as Coordination Mechanisms: The Effect of Review Periods
Elena Katok, Douglas Thomas, Andrew Davis
CN
2010
88views more  CN 2010»
14 years 11 months ago
An efficient and lightweight method for Service Level Agreement assessment
René Serral-Gracià, Marcelo Yannuzzi...