We give a quick overview of some key issues in (quantitative) call center management: building realistic models, developing efficient tools to simulate these models, finding qui...
Abstract—Software systems that do not meet their timing constraints can cause risks. In this work, we propose a comprehensive method for assessing the risk of timing failure by e...
: While software design is increasingly based on models, requirements engineering is generally performed using structured text; as a consequence, only a weakly structured connectio...
We introduce a mathematical model of components that can be used for the description of both hardware and software units forming distributed interactive systems. As part of a distr...
Learning software is not designed for data analysis and mining. Because usage data is not stored in a systematic way, its thorough analysis requires long and tedious preprocessing....