As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
- In this paper, we proposed an automatic pushing system, whereby the users of mobile devices set their preferences on the Internet and receive `pushed' contents, which are a ...
Metadata play crucial role in enterprise interoperability between business, service rmation layers. Metadata in different form, such as the abstract of system structure, aggregati...
: This paper describes how ADEPT's agent-based design and implementation philosophy was used to prototype a business process management system for a real-world application. Th...
Nicholas R. Jennings, Peyman Faratin, Timothy J. N...
In recent past, cognitive radio has come out to as a promising solution to the spectrum scarcity problem. It tends to increase the spectrum utilization by making use of underutili...