Traditional Call Admission Control (CAC) schemes only consider call-level performance and are believed to be sufficient for the circuit-switched wireless network. Since the future...
Staffing and scheduling optimization in large multiskill call centers is time-consuming, mainly because it requires lengthy simulations to evaluate performance measures and their ...
This paper argues that there are two types of mobile phone user. The study focused on the interactional experience of mobile phone calls and text messages. The research involved 3...
The Call Processing Language (CPL in short, RFC2824) is an XML-based language, which provides a flexible mean to create end-user services in the Internet Telephony (VoIP). Howeve...
In this paper, we consider wide-area backbone networks where multiple connection-oriented guaranteed services with differing bandwidth/flow requirements are offered. Specifically,...