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CSCW
2000
ACM
15 years 4 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
HICSS
2009
IEEE
189views Biometrics» more  HICSS 2009»
15 years 6 months ago
Predicting Change: A Study of the Value Frequency Model for Change of Practice
Information systems (IS) researchers have made considerable progress on defining and formalizing structured methods to support collaborative development of information systems. Co...
Robert O. Briggs, John D. Murphy, Thomas F. Carlis...
CSCW
2006
ACM
15 years 5 months ago
A grounded theory of information sharing behavior in a personal learning space
This paper presents a grounded theory of information sharing behavior of the users of a personal learning space. A personal learning space is an environment consisted of weblog, e...
Maryam Najafian Razavi, Lee Iverson
NSDI
2008
15 years 2 months ago
Understanding Privacy Settings in Facebook with an Audience View
Users of online social networking communities are disclosing large amounts of personal information, putting themselves at a variety of risks. Our ongoing research investigates mec...
Heather Richter Lipford, Andrew Besmer, Jason Wats...
IHI
2010
126views Healthcare» more  IHI 2010»
14 years 6 months ago
Designing a personal health application for older adults to manage medications
Older adults with multiple chronic conditions are prone to care transitions, such as seeing a new doctor or being discharged after a prolonged hospital stay. These transitions are...
Danish Ullah Khan, Katie A. Siek, Jane Meyers, Lea...