In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
With the growing popularity of information retrieval (IR) in distributed systems and in particular P2P Web search, a huge number of protocols and prototypes have been introduced i...
Thomas Neumann, Matthias Bender, Sebastian Michel,...
In some contexts it may be useful to predict the latency for short TCP transfers. For example, a Web server could automatically tailor its content depending on the network path to...
Martin F. Arlitt, Balachander Krishnamurthy, Jeffr...
Network, web, and disk I/O traffic are usually bursty, self-similar [9, 3, 5, 6] and therefore can not be modeled adequately with Poisson arrivals[9]. However, we do want to model...
Mengzhi Wang, Ngai Hang Chan, Spiros Papadimitriou...
The next wave in search technology will be driven by the identification, extraction, and exploitation of real-world entities represented in unstructured textual sources. Search sy...