: Workflow systems often present the user with rich interfaces that express all the capabilities and complexities of the application programs and the computing environments that th...
Philip Maechling, Hans Chalupsky, Maureen Doughert...
The complicated user interfaces and complex functionality of nowadays interactive products lead to a new class of failures: People do not understand their products and thus fail t...
Experience sampling has been employed for decades to collect assessments of subjects' intentions, needs, and affective states. In recent years, investigators have employed au...
Building trust with users is crucial in a wide range of applications, such as advice-giving or financial transactions, and some minimal degree of trust is required in all applicat...
Mobile devices are currently difficult to customize for the usability needs of elderly users. The elderly are instead referred to specially designed “senior phones” or softwar...