Abstract Due to the growing importance of alignment, compliance and manageability issues, increased attention is being paid to architectures and architecture management recently. A...
Meta models are the core of enterprise architecture, but still few methods are available for the creation of meta models tailored for specific purposes. This paper presents two app...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
National enterprise architectures (NEA) promise to fill the gap between policy and implementation. NEAs are embedded within an institutional environment consisting of active playe...
A computational enterprise model representing key facets of an organization can be an effective tool. For example, a specific organization's quality management business proce...