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EMISA
2005
Springer
15 years 5 months ago
A Comprehensive Enterprise Architecture Metamodel
Abstract Due to the growing importance of alignment, compliance and manageability issues, increased attention is being paid to architectures and architecture management recently. A...
Christian Braun, Robert Winter
CAISE
2009
Springer
15 years 6 months ago
Enterprise Meta Modeling Methods - Combining a Stakeholder-Oriented and a Causality-Based Approach
Meta models are the core of enterprise architecture, but still few methods are available for the creation of meta models tailored for specific purposes. This paper presents two app...
Robert Lagerström, Jan Saat, Ulrik Franke, St...
WSC
2007
15 years 1 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
HICSS
2007
IEEE
113views Biometrics» more  HICSS 2007»
15 years 6 months ago
Analyzing Enterprise Architecture in National Governments: The Cases of Denmark and the Netherlands
National enterprise architectures (NEA) promise to fill the gap between policy and implementation. NEAs are embedded within an institutional environment consisting of active playe...
Marijn Janssen, Kristian Hjort-Madsen
HICSS
2002
IEEE
87views Biometrics» more  HICSS 2002»
15 years 4 months ago
Using Enterprise Reference Models for Automated ISO 9000 Compliance Evaluation
A computational enterprise model representing key facets of an organization can be an effective tool. For example, a specific organization's quality management business proce...
Henry M. Kim, Mark S. Fox