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KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 8 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
CSCW
1996
ACM
15 years 8 months ago
Re-place-ing Space: The Roles of Place and Space in Collaborative Systems
Many collaborative and communicative environments use notions of "space" and spatial organisation to facilitate and structure interaction. We argue that a focus on spati...
Steve R. Harrison, Paul Dourish
CHI
2009
ACM
16 years 4 months ago
Why and why not explanations improve the intelligibility of context-aware intelligent systems
Context-aware intelligent systems employ implicit inputs, and make decisions based on complex rules and machine learning models that are rarely clear to users. Such lack of system...
Brian Y. Lim, Anind K. Dey, Daniel Avrahami
CSL
2004
Springer
15 years 4 months ago
Lexical knowledge and human disagreement on a WSD task
This paper explores factors correlating with lack of inter-annotator agreement on a word sense disambiguation (WSD) task taken from SENSEVAL-2. Twenty-seven subjects were given a ...
G. Craig Murray, Rebecca Green
PREMI
2005
Springer
15 years 9 months ago
Eliciting Domain Knowledge in Handwritten Digit Recognition
Pattern recognition methods for complex structured objects such as handwritten characters often have to deal with vast search spaces. Developed techniques, despite significant adv...
Tuan Trung Nguyen