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ICSM
1995
IEEE
15 years 2 months ago
Discovering relationships between service and customer satisfaction
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
Michael Buckley, Ram Chillarege
DESRIST
2009
Springer
125views Education» more  DESRIST 2009»
15 years 3 months ago
An empirical evaluation of information security awareness levels in designing secure business processes
Information Systems Security (ISS) is critical to ensuring the integrity and credibility of digitally exchanged information in business processes. Information systems development ...
Fergle D'Aubeterre, Lakshmi S. Iyer, Rahul Singh
POPL
2006
ACM
15 years 11 months ago
Certified assembly programming with embedded code pointers
Embedded code pointers (ECPs) are stored handles of functions and continuations commonly seen in low-level binaries as well as functional or higher-order programs. ECPs are known ...
Zhaozhong Ni, Zhong Shao
JUCS
2011
153views more  JUCS 2011»
14 years 1 months ago
A Framework to Evaluate Interface Suitability for a Given Scenario of Textual Information Retrieval
: Visualization of search results is an essential step in the textual Information Retrieval (IR) process. Indeed, Information Retrieval Interfaces (IRIs) are used as a link between...
Nicolas Bonnel, Max Chevalier, Claude Chrisment, G...
OOPSLA
2009
Springer
15 years 5 months ago
Debug all your code: portable mixed-environment debugging
Programmers build large-scale systems with multiple languages to reuse legacy code and leverage languages best suited to their problems. For instance, the same program may use Jav...
Byeongcheol Lee, Martin Hirzel, Robert Grimm, Kath...