2242 search results - page 10 / 449 » Using Simulation in Call Centers |
69
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CIKM
2008
Springer
14 years 11 months ago
2008
Springer
In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
ICASSP
2011
IEEE
14 years 1 months ago
2011
IEEE
To improve the performance of call-reason analysis at contact centers, we introduce a novel method to extract call-reason segments from dialogs. It is based on the following two c...
140
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IATA
1999
Springer
15 years 1 months ago
1999
Springer
We present a market-based approach to call routing in telecommunications networks. A system architecture is described that allows self-interested agents, representing various netwo...
100
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PCRCW
1997
Springer
15 years 1 months ago
1997
Springer
In recent years, theChaos Project at theUniversityofWashingtonhas analyzed and simulated a dozen routing algorithms. Three new routing algorithms have been invented; of these, the...
WSC
2004
14 years 11 months ago
2004
As the U.S. Department of Homeland Security works to create an integrated emergency response system, it is evident that computer-based solutions can support this process. Individu...