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» Using Simulation in Call Centers
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98
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EXPERT
2002
129views more  EXPERT 2002»
15 years 2 months ago
Modeling and Simulating Work Practice: A Method for Work Systems Design
er than abstracting human behavior as work processes or tasks--functional idealizations of the work to be accomplished--we model people's activities comprehensively and chrono...
Maarten Sierhuis, William J. Clancey
CVPR
1999
IEEE
16 years 4 months ago
Color Image Segmentation
In this work, a new approach to fully automatic color image segmentation, called JSEG, is presented. First, colors in the image are quantized to several representing classes tha...
Yining Deng, B. S. Manjunath, Hyundoo Shin
SMC
2007
IEEE
15 years 9 months ago
Mental tension detection in the speech based on physiological monitoring
— The focus of this paper is mental tension detection in speech to assist control the tension in day-to-day business such as conferences and operations in a call center. It is di...
Michiaki Ariga, Yoshikazu Yano, Shinji Doki, Shige...
120
Voted
WSC
1997
15 years 4 months ago
Simulation of Multiple Time-Pressured Agents
The paper describes a simulation substrate that allows thinking agents to interact with a world. The world is simulated by standard discrete event simulation, but the timing of an...
Scott D. Anderson
133
Voted
JUCS
2010
155views more  JUCS 2010»
14 years 9 months ago
Authoring and Delivering Personalised Simulations - an Innovative Approach to Adaptive eLearning for Soft Skills
: This paper examines the personalization of online training simulations which are a key modern approach in computer aided education. More specifically it focuses on the difficulti...
Conor Gaffney, Declan Dagger, Vincent Wade