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CSCW
2004
ACM
15 years 2 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
ACMIDC
2010
15 years 1 months ago
Paper-based multimedia interaction as learning tool for disabled children
The purpose of our research is to support cognitive, motor, and emotional development of severely disabled children in the school context. We designed and implemented a set of nov...
Franca Garzotto, Manuel Bordogna
UM
2010
Springer
14 years 7 months ago
Eye-Tracking Study of User Behavior in Recommender Interfaces
Recommender systems, as a type of Web personalized service to support users’ online product searching, have been widely developed in recent years but with primary emphasis on alg...
Li Chen, Pearl Pu
EMSOFT
2006
Springer
15 years 1 months ago
Real-time interfaces for composing real-time systems
Recently, a number of frameworks were proposed to extend interface theory to the domains of single-processor and distributed real-time systems. This paper unifies some of these ap...
Lothar Thiele, Ernesto Wandeler, Nikolay Stoimenov
PDC
2004
ACM
15 years 2 months ago
The impact of participation in information system design: a comparison of contextual placements
To compare the outcomes of participatory and user-centered contextual design, case study methods and the Activity Checklist derived from Activity Theory are used to analyze two sy...
Magnus Irestig, Henrik Eriksson, Toomas Timpka