This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
This paper describes QUEM, a method for assessing the skill level of a knowledge-based system based on the quality of the solutions it produces. QUEM is demonstrated by using it t...
Multiagent environments are often not cooperative nor collaborative; in many cases, agents have conflicting interests, leading to adversarial interactions. This paper presents a ...
Inon Zuckerman, Sarit Kraus, Jeffrey S. Rosenschei...
Various intrusion tolerant certification authority (CA) systems have been recently proposed to provide attack resistant certificate update/query services. However, it is difficult...
Recently, data-driven speech technologies have been widely used to build speech user interfaces. However, developing and managing data-driven spoken dialog systems are laborious a...
Sangkeun Jung, Cheongjae Lee, Seokhwan Kim, Gary G...