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CIKM
2009
Springer
15 years 8 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
IHI
2010
186views Healthcare» more  IHI 2010»
14 years 8 months ago
Analysis of an online health social network
With the continued advances of Web 2.0, health-centered Online Social Networks (OSNs) are emerging to provide knowledge and support for those interested in managing their own heal...
Xiaoxiao Ma, Guanling Chen, Juntao Xiao
ISI
2007
Springer
15 years 7 months ago
SIGHTS: A Software System for Finding Coalitions and Leaders in a Social Network
Abstract—We present an extended version of a software system SIGHTS1 (Statistical Identification of Groups Hidden in Time and Space), which can be used for the discovery, analys...
Jeffrey Baumes, Mark K. Goldberg, Mykola Hayvanovy...
CIKM
2008
Springer
15 years 3 months ago
Summarization of social activity over time: people, actions and concepts in dynamic networks
We present a framework for automatically summarizing social group activity over time. The problem is important in understanding large scale online social networks, which have dive...
Yu-Ru Lin, Hari Sundaram, Aisling Kelliher
ACSAC
2010
IEEE
14 years 11 months ago
Toward worm detection in online social networks
Worms propagating in online social networking (OSN) websites have become a major security threat to both the websites and their users in recent years. Since these worms exhibit un...
Wei Xu, Fangfang Zhang, Sencun Zhu