Abstract. We have explored the role of user modelling in live help systems for e-commerce web sites. There are several potential benefits with user modelling in this context: 1) H...
It is important yet hard to identify navigational queries in Web search due to a lack of sufficient information in Web queries, which are typically very short. In this paper we st...
In some applications such as filling in a customer information form on the web, some missing values may not be explicitly represented as such, but instead appear as potentially va...
This paper presents the basics of a new paradigm that allows generators and consumers of global contextual information to determine an appropriate security level needed for contex...
There are a number of recommendation systems that can suggest the webpages, within a single website, that other (purportedly similar) users have visited. By contrast, our goal is ...