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» Web Mining: A Key to Improve Business on Web
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BPM
2010
Springer
128views Business» more  BPM 2010»
14 years 10 months ago
Content-Aware Resolution Sequence Mining for Ticket Routing
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
ICDE
2010
IEEE
283views Database» more  ICDE 2010»
15 years 9 months ago
Personalized Web Search with Location Preferences
As the amount of Web information grows rapidly, search engines must be able to retrieve information according to the user's preference. In this paper, we propose a new web sea...
Kenneth Wai-Ting Leung, Dik Lun Lee, Wang-Chien Le...
FQAS
2009
Springer
212views Database» more  FQAS 2009»
15 years 4 months ago
Exploiting Social Tagging Profiles to Personalize Web Search
In this paper, we investigate the exploitation of user profiles defined in social tagging services to personalize Web search. One of the key challenges of a personalization framewo...
David Vallet, Iván Cantador, Joemon M. Jose
KDD
2008
ACM
211views Data Mining» more  KDD 2008»
15 years 10 months ago
ArnetMiner: extraction and mining of academic social networks
This paper addresses several key issues in the ArnetMiner system, which aims at extracting and mining academic social networks. Specifically, the system focuses on: 1) Extracting ...
Jie Tang, Jing Zhang, Limin Yao, Juanzi Li, Li Zha...
WWW
2009
ACM
15 years 2 months ago
Extracting data records from the web using tag path clustering
Fully automatic methods that extract lists of objects from the Web have been studied extensively. Record extraction, the first step of this object extraction process, identifies...
Gengxin Miao, Jun'ichi Tatemura, Wang-Pin Hsiung, ...