Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
As the amount of Web information grows rapidly, search engines must be able to retrieve information according to the user's preference. In this paper, we propose a new web sea...
Kenneth Wai-Ting Leung, Dik Lun Lee, Wang-Chien Le...
In this paper, we investigate the exploitation of user profiles defined in social tagging services to personalize Web search. One of the key challenges of a personalization framewo...
This paper addresses several key issues in the ArnetMiner system, which aims at extracting and mining academic social networks. Specifically, the system focuses on: 1) Extracting ...
Jie Tang, Jing Zhang, Limin Yao, Juanzi Li, Li Zha...
Fully automatic methods that extract lists of objects from the Web have been studied extensively. Record extraction, the first step of this object extraction process, identifies...