Recently there has been a renewed interest in the application of economic models to the management of computational resources. Most of this interest is focused on pricing models f...
Software systems should consist of simple, conceptually clean software components interacting along narrow, well-defined paths. All too often, this is not reality: complex compon...
We presented a paper in Denver that addressed our Remedy design process. At that time we talked about our current development process, but we hadn't implemented the product a...
This paper will provide a useful guide to those schools that have not yet implemented IMAP and are considering doing so. With both the systems and user services perspectives, any ...
Over the past decade, distributed computing necessitated a centralized support environment at most colleges and universities. This development has given campus computer users the ...