This study examines online brand trust and its influencing factors in the specific context of online air ticket buyers in Malaysia. Summarizing academic literature on online brand...
Prepaid customers in mobile telecommunications are not bound by a contract and can therefore change operators (`churn') at their convenience and without notification. This mak...
Dejan Radosavljevik, Peter van der Putten, Kim Kyl...
Background: Defects are related to failures and they do not have much power for indicating a higher quality or a better system above the baseline that the end-users expect. Nevert...