A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...
ABSTRACT. This paper presents a novel, scenario-based notation called Use Case Maps (UCMs) for describing, in a high-level way, how the organizational structure of a complex system...
The prevalence of multicore architectures has made the performance analysis of multithreaded applications an intriguing area of inquiry. An understanding of locality effects and c...
In spite of decades of research on virtual worlds, our understanding of one popular form of virtual world behavior— raiding—remains limited. Raiding is important because it en...
Embodied cognition emphasizes that intelligent behavior results from the coupled dynamics between an agent’s body, brain and environment. In response to this, several projects h...