Recently, by changing business circumstances, financial institutes have become interested in customer relationship management (CRM) in order to obtain continuous profit and to kee...
Significant efforts are currently invested in application integration to enable the interaction and composition of business processes of different companies, yielding complex, mul...
Marco Brambilla, Stefano Ceri, Piero Fraternali, R...
This case study examines a procurement project where the Swedish National Labor Market Administration (AMV) hired usability consultants in order to redesign their website for empl...
Online auction sites have unique workloads and user behavior characteristics that do not exist in other e-commerce sites. Earlier studies by the authors identified i) significan...
Business Process Execution Language (BPEL) is an XML-based language for specifying services. There have been numerous recent research and development efforts in both statically an...