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CIMCA
2005
IEEE
15 years 22 days ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
IWCMC
2010
ACM
15 years 22 days ago
On the use of random neural networks for traffic matrix estimation in large-scale IP networks
Despite a large body of literature and methods devoted to the Traffic Matrix (TM) estimation problem, the inference of traffic flows volume from aggregated data still represents a ...
Pedro Casas, Sandrine Vaton
SIMUTOOLS
2008
15 years 5 days ago
Opportunistic networking in OMNeT++
This work describes mechanisms for simulating opportunistic and delay-tolerant networks in the OMNeT++ discrete event simulator. The mechanisms allow for simulating open systems o...
Ólafur Ragnar Helgason, Kristján Val...
ACSW
2004
15 years 5 days ago
Monitoring and controlling of a multi - agent based workflow system
Business processes are often likely to undergo drastic changes and hence the workflow systems that model, simulate and enact these processes should support the monitoring and cont...
Bastin Tony Roy Savarimuthu, Maryam Purvis, Martin...
AISM
2004
15 years 5 days ago
Understanding Challenges of Information Security Culture: A Methodological Issue
Although, many organisations have implemented technical solutions to protect information resources from adverse events, internal security breaches continue to occur. Therefore an ...
Omar Zakaria