This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Despite a large body of literature and methods devoted to the Traffic Matrix (TM) estimation problem, the inference of traffic flows volume from aggregated data still represents a ...
This work describes mechanisms for simulating opportunistic and delay-tolerant networks in the OMNeT++ discrete event simulator. The mechanisms allow for simulating open systems o...
Business processes are often likely to undergo drastic changes and hence the workflow systems that model, simulate and enact these processes should support the monitoring and cont...
Bastin Tony Roy Savarimuthu, Maryam Purvis, Martin...
Although, many organisations have implemented technical solutions to protect information resources from adverse events, internal security breaches continue to occur. Therefore an ...