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BPM
2006
Springer
128views Business» more  BPM 2006»
15 years 4 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
112
Voted
BPM
2006
Springer
107views Business» more  BPM 2006»
15 years 4 months ago
On the Suitability of BPMN for Business Process Modelling
Abstract. In this paper we examine the suitability of the Business Process Modelling Notation (BPMN) for business process modelling, using the Workflow Patterns as an evaluation fr...
Petia Wohed, Wil M. P. van der Aalst, Marlon Dumas...
92
Voted
CAISE
2006
Springer
15 years 4 months ago
A Pattern for Designing Distributed Heterogeneous Ontologies for Facilitating Application Interoperability
The role of ontologies in knowledge base systems is gradually increasing. Along with the growth of Internet based applications and ecommerce, the need for easy interoperability bet...
M. Chenine, Vandana Kabilan, M. Garcia Lozano
100
Voted
CAISE
2006
Springer
15 years 4 months ago
A Platform for Managing Term Dictionaries for Utilizing Distributed Interview Archives
This paper proposes a platform that aims to support the whole process and facilitate archiving tasks at museums and galleries. When we try to preserve tacit knowledge or skills of ...
Kenro Aihara, Atsuhiro Takasu
104
Voted
CAMAD
2006
IEEE
15 years 4 months ago
On the exploitation of user aggregation strategies in heterogeneous wireless networks
Abstract-- In this paper we discuss the exploitation of aggregated mobility patterns and physical proximity of nodes in a so-called ambient network, i.e., a wireless network with h...
Leonardo Badia, Nicola Bui, Marco Miozzo, Michele ...