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CHI
2005
ACM
15 years 10 months ago
Grounding needs: achieving common ground via lightweight chat in large, distributed, ad-hoc groups
This paper reports on the emergent use of lightweight text chat to provide important grounding and facilitation information in a large, distributed, ad-hoc group of researchers pa...
Jeremy P. Birnholtz, Thomas A. Finholt, Daniel B. ...
CHI
2005
ACM
15 years 10 months ago
Assessing differential usage of usenet social accounting meta-data
We describe a usage study of Netscan\Tech, a system that generates and publishes daily a range of social metrics across three dimensions: newsgroup, author, and thread, for a set ...
A. J. Bernheim Brush, Xiaoqing Wang, Tammara Combs...
CHI
2005
ACM
15 years 10 months ago
How oversight improves member-maintained communities
Online communities need regular maintenance activities such as moderation and data input, tasks that typically fall to community owners. Communities that allow all members to part...
Dan Cosley, Dan Frankowski, Sara B. Kiesler, Loren...
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CHI
2005
ACM
15 years 10 months ago
Understanding email use: predicting action on a message
Email consumes significant time and attention in the workplace. We conducted an organizational survey to understand how and why people attend to incoming email messages. We examin...
Laura A. Dabbish, Robert E. Kraut, Susan R. Fussel...
CHI
2005
ACM
15 years 10 months ago
How to make secure email easier to use
Cryptographically protected email has a justly deserved reputation of being difficult to use. Based on an analysis of the PEM, PGP and S/MIME standards and a survey of 470 merchan...
Simson L. Garfinkel, David Margrave, Jeffrey I. Sc...