Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
In recent years, the growth of Mobile Computing, Electronic Commerce and Mobile Electronic Commerce has created a new concept of Mobile Electronic Marketing. New marketing models ...
Olga Ratsimor, Timothy W. Finin, Anupam Joshi, Yel...
OMG’s SPEM – by means of its (semi-)formal notation – allows for a detailed description of development processes and methodologies, but can only be used for a rather coarse d...
Ralf Ellner, Samir Al-Hilank, Johannes Drexler, Ma...
New information is obtained by research and disseminated by papers in conferences and journals. The synthesis of knowledge depends upon social discourse among the experts in a give...
We view scientific workflows as the domain scientist's way to harness cyberinfrastructure for e-Science. Domain scientists are often interested in "end-to-end" fram...