In this contribution, we study companies engaging in B2C-E-Commerce and their ability to manage the relationship with their customers. We refer to this as companies’ ECCRM-capab...
Reliable and atomic transactions are a key to successful eBusiness interactions. Reliable messaging subsystems, such as IBM’s MQ Series, or broker-based techniques have been tra...
To run a smart E-Business or provide efficient Web service, a web services composition model is needed. Web services composition refers to the process of collaborating the heterog...
Commitments model important aspects of agent interactions, especially those arising in e-business. A small number of patterns of commitments accommodate a variety of realistic int...
Interactions between organisations are becoming more and more frequent. One of the most common approaches is to use standards-based communication for information exchange. Even tho...