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ASUNAM
2010
IEEE
14 years 11 months ago
Assessing Expertise Awareness in Resolution Networks
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
84
Voted
ICML
2010
IEEE
14 years 11 months ago
Inverse Optimal Control with Linearly-Solvable MDPs
We present new algorithms for inverse optimal control (or inverse reinforcement learning, IRL) within the framework of linearlysolvable MDPs (LMDPs). Unlike most prior IRL algorit...
Dvijotham Krishnamurthy, Emanuel Todorov
AIPS
2010
14 years 10 months ago
The Scanalyzer Domain: Greenhouse Logistics as a Planning Problem
We introduce the Scanalyzer planning domain, a domain for classical planning which models the problem of automatic greenhouse logistic management. At its mathematical core, the Sc...
Malte Helmert, Hauke Lasinger
BPM
2010
Springer
128views Business» more  BPM 2010»
14 years 10 months ago
Content-Aware Resolution Sequence Mining for Ticket Routing
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
141
Voted
SOFTVIS
2010
ACM
14 years 10 months ago
AllocRay: memory allocation visualization for unmanaged languages
A programs memory system performance is one of the key determinants of its overall performance. Lack of understanding of a programs memory system behavior can lead to performance ...
George G. Robertson, Trishul M. Chilimbi, Bongshin...