Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
We present new algorithms for inverse optimal control (or inverse reinforcement learning, IRL) within the framework of linearlysolvable MDPs (LMDPs). Unlike most prior IRL algorit...
We introduce the Scanalyzer planning domain, a domain for classical planning which models the problem of automatic greenhouse logistic management. At its mathematical core, the Sc...
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
A programs memory system performance is one of the key determinants of its overall performance. Lack of understanding of a programs memory system behavior can lead to performance ...
George G. Robertson, Trishul M. Chilimbi, Bongshin...