New voice services are investigated in the fields of Internet telephony (SIP – Session Initiation Protocol) and interactive voice systems (VoiceXML – Voice Extended Markup La...
SERL is a language and framework for managing the triggering and execution of services in a single-user, single-network-component (SUSC) environment. We propose enhancements to SER...
A new feature set suited for IP telephony is described. The user value of this feature set is discussed in terms of social science results. This feature set supports natural human ...
Tom Gray, Ramiro Liscano, Barry Wellman, Anabel Qu...
In this paper we describe an ongoing project aimed at investigating the impact of feature interaction problems on computer telephony integration (CTI). As a representative and soph...
Nikolay A. Anisimov, Alec Miloslavski, Gregory Pog...
The phases of the ANISE project (Architectural Notions In Service Engineering) are briefly explained with reference to the work reported here. An outline strategy is given for tra...