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HICSS
2003
IEEE
359views Biometrics» more  HICSS 2003»
15 years 3 months ago
Assessing the Readiness of Firms for CRM: A Literature Review and Research Model
The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
Rosalie J. Ocker, Susan Mudambi
HICSS
2003
IEEE
130views Biometrics» more  HICSS 2003»
15 years 3 months ago
Estimating the Actual Cost of Transmission System Congestion
This paper describes a methodology that could be used by a utility to estimate the actual cost of congestion on its transmission system using limited, non-state estimator data. Th...
Thomas J. Overbye
HICSS
2003
IEEE
105views Biometrics» more  HICSS 2003»
15 years 3 months ago
Synthesizing Evocative Imagery through Design Patterns
Automatically creating images that give a sense of content can be useful in a number of settings. Such images can summarize a larger collection of media in novel ways, giving an e...
Daniel M. Russell, Andreas Dieberger
124
Voted
HICSS
2003
IEEE
201views Biometrics» more  HICSS 2003»
15 years 3 months ago
Critical Success Factors of Enterprise Resource Planning Systems Implementation Success in China
ERP implementation issues have been given much attention since two decades ago due to its low implementation success. Nearly 90 percent of ERP implementations are late or over bud...
Liang Zhang, Matthew K. O. Lee, Zhe Zhang, Probir ...
62
Voted
HICSS
2003
IEEE
104views Biometrics» more  HICSS 2003»
15 years 3 months ago
Information Technology Investment and Adoption: A Rational Expectations Perspective
This study examines the potential applications of the Rational Expectations Hypothesis (REH) in information technology (IT) investment and adoption decisionmaking. Although REH ha...
Yoris A. Au, Robert J. Kauffman