An e-Negotiation process comprises computerfacilitated tasks, each of which aims at resolving an issue or a collection of co-related issues under negotiation. It involves an itera...
Shing-Chi Cheung, Patrick C. K. Hung, Dickson K. W...
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
In the last few years there has been much interest in the delivery of software-as-a-service. The concept of the remote delivery of software by Application Service Providers (ASPs)...
The current IETF standardization work has highlighted the feasibility of providing the users with a QoS network architecture in the framework of Integrated Services over Different...
Stefano Giordano, M. Mancino, A. Martucci, Saverio...
Information about the user's environment offers new opportunities and exposes new challenges in terms of time-aware, location-aware, device-aware and personalized application...
Thomas Hofer, Wieland Schwinger, Mario Pichler, Ge...