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CHI
2003
ACM
15 years 10 months ago
Evaluating globally: how to conduct international or intercultural usability research
This panel will educate the audience on the methods and tools available for conducting international or intercultural usability research. The panel will also address the challenge...
Laurie Roshak, Jared M. Spool, Vanessa Evers, Rolf...
CHI
2003
ACM
15 years 10 months ago
Predicting user satisfaction from subject satisfaction
In this paper, we describe work-in-progress in comparing user satisfaction ratings after user tests with ratings obtained following actual use of a digital music library software....
Margaret B. Swan, Mark Notess
CHI
2003
ACM
15 years 2 months ago
Experimental study of cockpit displays of traffic information for pilot self-spacing in congested airspace
An experimental study examined cockpit displays of traffic information for pilot self-spacing in congested airspace. Results demonstrate that pilots have the capability to benefit...
Kirk C. Benson, Glenn Dean, Geoffrey Kuhlmann, Bri...
CHI
2003
ACM
15 years 2 months ago
Understanding and enhancing call centre computer-
There are many interactions that take place at a call centre; between the customer and agent, the agent and computer, and indirectly between the customer and computer. This paper ...
Anette Steel
CHI
2003
ACM
15 years 10 months ago
Alternative "vision": a haptic and auditory assistive device
We have used two cameras and a SensAble Technologies "Phantom" force-feedback haptic display to haptically render a three-dimensional surface that represents key aspects...
Daniel Morris, Neel Joshi