Designing information architecture for complex websites requires understanding user information needs and mental models in that domain. Personas, or user archetypes, created for s...
We demonstrate two complementary interaction techniques for electronic large displays that are designed for cameraequipped mobile phones. The first one enables the direct selectio...
In this paper, we describe a new force-feedback technique termed "inverted damping", which aids users in manually selecting specific items from within a range of possibl...
When new technology is adopted to everyday life, existing patterns of behavior relevant to the application are transferred to this new media. In this process, some things will als...
This paper describes some of the consumer-driven usability research conducted by NCR Self Service Strategic Solutions in the development of an understanding of usability and user ...
Lynne M. Coventry, Antonella De Angeli, Graham Joh...