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ICIS
2000
15 years 1 months ago
Managing customer turnover in online services: a systems thinking approach
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
Amitava Dutta
ICIS
2000
15 years 1 months ago
A framework of knowledge management systems: issues and challenges for theory and practice
As the basis of value creation increasingly depends on the leverage of the intangible assets of firms, Knowledge Management Systems (KMS) are emerging as powerful sources of compe...
Jungpil Hahn, Mani R. Subramani
ICIS
2000
15 years 1 months ago
Follow the leader? Strategic pricing in e-commerce
Conventional wisdom and current research suggest that the Internet will lower electronic commerce (EC) product prices by causing intense competition among vendors. However, this d...
Robert J. Kauffman, Charles A. Wood
ICIS
2000
15 years 1 months ago
Trading partner trust in electronic commerce participation
The growth of business-to-business e-commerce has highlighted the role of computer and communications technologies as well as inter-organizational trust in developing and maintain...
Pauline Ratnasingham, Kuldeep Kumar
ICIS
2000
15 years 1 months ago
Economic returns to firms from business-to-business electronic commerce initiatives: an empirical examination
Do firms derive economic returns from business-to-business(B2B) initiatives? How do returns to startup firms compare to those for established firms in B2B initiatives? How do retu...
Mani R. Subramani, Eric Walden