Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
As the basis of value creation increasingly depends on the leverage of the intangible assets of firms, Knowledge Management Systems (KMS) are emerging as powerful sources of compe...
Conventional wisdom and current research suggest that the Internet will lower electronic commerce (EC) product prices by causing intense competition among vendors. However, this d...
The growth of business-to-business e-commerce has highlighted the role of computer and communications technologies as well as inter-organizational trust in developing and maintain...
Do firms derive economic returns from business-to-business(B2B) initiatives? How do returns to startup firms compare to those for established firms in B2B initiatives? How do retu...