Designing information architecture for complex websites requires understanding user information needs and mental models in that domain. Personas, or user archetypes, created for s...
We present a new interface for large-scale online conversations. Our technique, the Conversation Thumbnail, differs from existing discussion interfaces in two respects. First, it ...
It is accepted that changes in technology, work practices and the general socio-economic environment affect the way we plan and perform tasks. Support, opportunity and pressure fo...
When designing automated systems that make decisions about when to allow or deny interruptions, the methods of professional interruption mediators are an important source of infor...
This study assessed the value of a cursor pointer that allows remote collaborators to point to locations in a partner’s workspace via a shared video feed. We compared performanc...
Susan R. Fussell, Leslie D. Setlock, Elizabeth M. ...