Workers in organizations frequently request help from assistants by sending request messages that express information intent: an intention to update data in an information system....
We present research leading toward an understanding of the optimal audio-visual representation for illustrating concepts for illiterate and semi-literate users of computers. In ou...
The growing popularity of computers in all areas of daily life leads to the situation that an increasing number of people with diverse know-how of computers and software use these...
In a world where all devices will be interconnected, the boundaries between the different devices will start to disappear. Devices will be able to access each other's applica...
We present the first user study of out-of-turn interaction in menu-based, interactive voice-response systems. Out-ofturn interaction is a technique which empowers the user (unable...
Saverio Perugini, Taylor J. Anderson, William F. M...