Design and research practitioners have applied probes in their design processes to find new ways of understanding user experience, allowing them to obtain a better understanding of...
This paper presents results of an extensive long-term clickstream study of Web browser usage. Focusing on character and challenges of page revisitation, previous findings from sev...
Hartmut Obendorf, Harald Weinreich, Eelco Herder, ...
This project aims to further our understanding of the practice of user-centered design (UCD) by observing the argumentation strategies used by designers in faceto-face meetings in...
This paper explores the impact of enterprise-wide processes and technologies on group relations and exchanges. We examine the use of Customer Relationship Management (CRM) tools i...
Melissa Cefkin, Jakita O. Thomas, Jeanette Blomber...
To improve existing social bookmarking systems and to design new ones, researchers and practitioners need to understand how to evaluate tagging behavior. In this paper, we analyze...
Umer Farooq, Thomas George Kannampallil, Yang Song...