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IWC
2008
53views more  IWC 2008»
14 years 10 months ago
Robot ethics? Not yet: A reflection on Whitby's "Sometimes it's hard to be a robot"
Science fiction stories seductively portray robots as human. In present reality (early 21st century) robots are machines, even though they can do many things far better than human...
Harold W. Thimbleby
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IWC
2007
121views more  IWC 2007»
14 years 10 months ago
Eye movements as indices for the utility of life-like interface agents: A pilot study
We motivate an approach to evaluating the utility of life-like interface agents that is based on human eye movements rather than questionnaires. An eye tracker is employed to obta...
Helmut Prendinger, Chunling Ma, Mitsuru Ishizuka
IWC
2007
106views more  IWC 2007»
14 years 10 months ago
The role of social presence in establishing loyalty in e-Service environments
Compared to offline shopping, the online shopping experience may be viewed as lacking human warmth and sociability as it is more impersonal, anonymous, automated and generally dev...
Dianne Cyr, Khaled Hassanein, Milena M. Head, Alex...
IWC
2007
92views more  IWC 2007»
14 years 10 months ago
Consumers, channels and communication: Online and offline communication in service consumption
This paper reports on a study that investigated consumer use of e-services in a multichannel context. To develop a deeper understanding of what makes consumers decide to use the o...
Geke van Dijk, Shailey Minocha, Angus Laing
IWC
2007
100views more  IWC 2007»
14 years 10 months ago
Usefulness of VRML building models in a direction finding context
This paper describes an experiment which aims to examine the effectiveness and efficiency of a Virtual Reality Modelling Language (VRML) building model compared with equivalent ar...
Pietro Murano, Dino Mackey