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63

PAKM
2004

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Using Hierarchical Knowledge Structures to Implement Dynamic FAQ Systems

14 years 10 months ago

Using Hierarchical Knowledge Structures to Implement Dynamic FAQ Systems

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David Camacho, María Dolores Rodrígu...

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71

PAKM
1998

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Collaborative Concept Extraction from Documents

14 years 10 months ago

Collaborative Concept Extraction from Documents

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Keiichi Nakata, Angi Voß, Marcus Juhnke, Tho...

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76

PAKM
2000

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Know-How Sharing Using a Knowledge Sharing System KIDS - A Knowledge Management Practice at a Research Laboratory

14 years 10 months ago

Know-How Sharing Using a Knowledge Sharing System KIDS - A Knowledge Management Practice at a Research Laboratory

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Yasuko Nakayama, Kazuo Sumita, Kouichi Sasaki, Tos...

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54

PAKM
2004

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Representing Knowledge Gaps Effectively

14 years 10 months ago

Representing Knowledge Gaps Effectively

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Alan Belasco, Jon Curtis, Robert C. Kahlert, Charl...

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79

PAKM
2000

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Knowledge Management in the Service and Support Business

14 years 10 months ago

Knowledge Management in the Service and Support Business

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As we are entering the New Millenium, we are witnessing a global shift toward a society of services. The evolution of the world's workforce structure indicates clearly the ma...

Kemal A. Delic, Umeshwar Dayal

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