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ECIS
2004
14 years 11 months ago
From asp to web services: identifying key performance areas and indicators for healthcare
Value creation from e-business for customers in healthcare is an important topic in academic and practitioner circles. This paper reports the findings from a two-year research stu...
Matthew W. Guah, Wendy L. Currie
64
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ECIS
2004
14 years 11 months ago
Deriving business value from IT: converting IT expenditures into assets with desired impacts
The research reported in this paper examines how business value is being created and delivered by IT in large private organisations in Australia. The critical organisational gover...
Judy McKay, Peter Marshall
89
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ECIS
2004
14 years 11 months ago
Qualitative Analysis Software applied to IS Research - Developing a coding strategy
In the past two decades, the IS research community underwent an intensive debate and fought hard to legitimise interpretive and qualitative research paradigms. Now that the war is...
Brian O'Flaherty, Jason Whalley
69
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ECIS
2001
14 years 11 months ago
A Review of the Issues Associated with Customer Relationship Management Systems
Customer Relationship Management (CRM) standard package software has become a key contributor to attempts at aligning business and IT strategies in recent years. The past decade h...
Ben Light
SCS
2004
14 years 11 months ago
Eliciting Measures of Value for Health and Safety
Many transport policies and innovations are liable to have implications for human health and safety. How should such implications be weighed against the other costs and benefits? ...
Michael Jones-Lee, Graham Loomes