Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
The paper describes the initial results of applying Latent Semantic Analysis (LSA) to program source code and associated documentation. Latent Semantic Analysis is a corpus-based ...
Advanced Human Computer Interaction (HCI) techniques are required to enhance current computer interfaces. In this paper we present an eye gaze tracking system based on a robust low...
Carlos Hitoshi Morimoto, David Koons, Arnon Amir, ...
Virtual organisations within and across enterprise structures are becoming mature as a potentially effective means for goal oriented business teamwork. Among the plentyful of supp...
This paper describes work carried out as part of the GUIDE project at Lancaster University. The overall aim of the project is to develop a context-sensitive tourist guide for visi...
Nigel Davies, Keith Cheverst, Keith Mitchell, Adri...