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ISCC
1999
IEEE
121views Communications» more  ISCC 1999»
15 years 2 months ago
Customer Service Management: Towards a Management Information Base for an IP Connectivity Service
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
Michael Langer, Stefan Loidl, Michael Nerb
KBSE
1999
IEEE
15 years 2 months ago
Automatic Software Clustering via Latent Semantic Analysis
The paper describes the initial results of applying Latent Semantic Analysis (LSA) to program source code and associated documentation. Latent Semantic Analysis is a corpus-based ...
Jonathan I. Maletic, Naveen Valluri
SIBGRAPI
1999
IEEE
15 years 2 months ago
Keeping an Eye for HCI
Advanced Human Computer Interaction (HCI) techniques are required to enhance current computer interfaces. In this paper we present an eye gaze tracking system based on a robust low...
Carlos Hitoshi Morimoto, David Koons, Arnon Amir, ...
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WETICE
1999
IEEE
15 years 2 months ago
Collective Choice in Virtual Teams
Virtual organisations within and across enterprise structures are becoming mature as a potentially effective means for goal oriented business teamwork. Among the plentyful of supp...
Alois Ferscha, Christoph Scheiner
WMCSA
1999
IEEE
15 years 2 months ago
'Caches in the Air': Disseminating Tourist Information in the Guide System
This paper describes work carried out as part of the GUIDE project at Lancaster University. The overall aim of the project is to develop a context-sensitive tourist guide for visi...
Nigel Davies, Keith Cheverst, Keith Mitchell, Adri...