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SIGDOC
2009
ACM
15 years 2 months ago
2009
ACM
73
Voted
SIGDOC
2009
ACM
15 years 4 months ago
2009
ACM
One of the major issues for user assistance systems consists of “providing help at an appropriate level”. In this paper we analyze the problem of modeling task experience — ...
70
Voted
SIGDOC
2009
ACM
15 years 4 months ago
2009
ACM
In this paper we analyze the problem of “situating explanations” in user assistance systems. We introduce semantic transparency as a user interface property that enables givin...
75
Voted
SIGDOC
2009
ACM
15 years 4 months ago
2009
ACM
To see whether, from the user’s standpoint, muddling through with trial-and-error exploration of the interface actually works as well as consulting help, we analyzed video recor...