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SIGUCCS
2003
ACM
15 years 2 months ago
The road less traveled: staff-driven re-org
Jeannie Zappe, Brian Hoyt, Lisa Veloz
SIGUCCS
2003
ACM
15 years 2 months ago
Evolution of the "Red Book": from (paper) rags to riches
Each summer, Academic and Research Computing (ARC) produces a guide for Mobile Computing Program participants describing the specifics of the selected laptop computer and
Nancy P. Kutner
SIGUCCS
2003
ACM
15 years 2 months ago
Student workers: the heart of the help desk
Managing a Help Desk staffed with part-time student workers can be quite a challenge. However, it has been the experience of the Louisiana State University Office of Computing Ser...
Rachel Daigle
SIGUCCS
2003
ACM
15 years 2 months ago
Establishing standards for usable and accessible user services web sites
The University of Delaware provides nearly all of its information on the World Wide Web; in fact, much of it can be found only on the Web. With this focus, it is critical that all...
Dorothy Ann Amsler