In the last few years, the call center industry has considerably grown especially the outbound call center area, such as telemarketing. The productivity of the call centers has si...
Paulo J. de Freitas Filho, Geovani Ferreira da Cru...
The Cross-Entropy (CE) method is a modern and effective optimization method well suited to parallel implementations. There is a vast array of problems today, some of which are hig...
Gareth E. Evans, Jonathan M. Keith, Dirk P. Kroese
Metamodels are functions with calibrated parameters, used actions and simplifications of the simulation model. A metamodel exposes the system’s input-output relationship and ca...
As a result of the anthrax letter incidents in 2001, concerns about terrorists’ use of biological agents have increased dramatically at government state and federal levels. The ...
Lisa Patvivatsiri, Elliot J. Montes Jr., Ouyang Xi
Many of today’s military services and applications run on geographically distributed sites and need to be tested and evaluated under realistic scenarios with many unpredictable ...