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    SIGUCCS
    2003
    ACM
    126views Information Technology» more  SIGUCCS 2003»
    Deep in the heart of client services: it's not just about hardware and software
    15 years 2 months ago
    Deep in the heart of client services: it's not just about hardware and software
    Download  www.mio.uwosh.edu
    “Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...
    Cynthia A. Murnan
    claim paper
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